That is how important each person is to him…amazing, right? The CEO makes it a priority to be at each and every one of these meetings. Did you know at M圜omputerCareer that there is a committee of leadership members that meet every single week to speak about the student, graduate and staff experience? All feedback we have received is reviewed, brainstorming happens and solutions are created. Not only did they not care, they also did nothing about it and it was never discussed. I have worked for multiple organizations that didn’t care about feedback. We can choose to ignore the feedback, we can get defensive and pretend that we are perfect OR we can take the feedback and continue to make this educational institution the best that it can be, while trying to do the right things right. For every suggestion, piece of feedback or complaint, as an organization, we have a choice. Who could possibly dislike or have anything negative to say about kittens? Guess what? The kitten haters are out there! All joking aside, even when you look at top-rated non-profit organizations like ‘Make A Wish’, ‘YMCA’ or ‘UNICEF’, they have negative reviews too. Nothing is ever 100% positive to every single person that interacts with it. Unfavorable reviews, feedback or even complaints are only as bad as a company allows them to be. I even have had moments of anger, when someone would write something, that just wasn’t true or wasn’t how the situation really unraveled at all. It made me sad to see that there are people that have negative things to say about a company that I see doing so much good. You are probably asking yourself, well Jenny, what about the ‘bad reviews’ or the complaints that you have to read? When I first took this position, negative feedback was the worst part of my job. I read about lives being changed, certifications being passed, job offers accepted, accompanied with genuine positivity about M圜omputerCareer. Every day our team gets to review and respond to the reviews that our students, graduates and staff write about us online. I know, confusing, right? I feel blessed. Working through my job, day in and day out, I have been both privileged and saddened by online reviews.
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